FAQ
Everything you’re about to ask.
The questions agencies send us most, answered straight. Missing one? Ask it on a call.
Privacy and white label
Will my client know you exist?
No. We work under your brand, in your tools, and never contact your client unless you ask.
Do you sign an NDA?
Before you send a single file. Use ours or yours.
Can we white label your reports?
Yes. Care plan reports, handoff videos and docs carry your logo, or no logo at all.
Will you ever approach my clients directly?
Never. Our NDA includes a non-solicitation clause that says so in writing.
STILL WONDERING?
Ask a human, not a form.
15 minutes with Piash. No pitch, just answers. Online until noon US Eastern.
Working together
What hours do you work?
We’re in Bangladesh (GMT+6) and online until 11:30pm our time. That covers US Eastern mornings until around noon and the full UK working day.
Can we talk to the developer directly?
Yes. You get direct access to the developer on your project, and Piash steps in on anything complex.
Which tools do you use for communication?
Yours. Slack, ClickUp, Asana, Trello, Basecamp or email.
Can you work in our Figma?
Yes. View access is enough, and we comment right on the frames.
Can you match our code style?
Send your standards and a sample repo. We follow your structure, naming and Git workflow.
Builders and tech
Do you do Divi 5?
Yes, including Divi 4 to Divi 5 migrations.
Which builders do you work in?
Divi, Elementor, Bricks, Gutenberg and ACF custom builds. WooCommerce for stores.
Do you handle hosting?
No. Sites live on your or your client’s hosting. We can set it up and recommend a host.
Do you design too?
We do our best work from your design. With only a wireframe or brand guide, we can build a clean layout from that.
Money and scope
How do payments work?
50% upfront on your first project, the rest on delivery. After three projects together, we move to net 15 invoicing.
Which payment methods do you take?
Wise, Payoneer or wire transfer. Prices are in USD, with GBP, CAD and AUD on request.
Who owns the code?
You do, fully, from the moment the final invoice is paid.
How many revisions are included?
Two rounds against the agreed scope. New features get a quick quote before we start them.
What if a client asks for changes later?
Send them over. Small edits come out of care plan hours or get a quick fixed quote.
What if the result isn’t right?
We revise until it matches the approved design. Want to test us first? Start with a $199 pilot page.
Still have a question?
Ask it on a 15-minute call. No pitch, just answers.